Privacy Policy

At Australian Care Agency, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Australian Privacy Act and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following information:

• Personal Information: Your name, address, email, phone number, date of birth, and NDIS or TAC participant information.
• Health Information: Specific health data related to the services we provide.
• Usage Data: Information on how you use our website, including cookies, IP addresses, browser type, and interactions.

2. How We Use Your Information

We use the information we collect to:

• Provide you with tailored home care services.
• Process referrals, applications, and requests for services.
• Communicate with you about your services, appointments, and other relevant updates.
• Improve our services and website functionality.
• Comply with legal obligations, such as reporting to NDIS or TAC.

We will not use your personal information for marketing purposes without your explicit consent.

3. How We Protect Your Information

Australian Care Agency takes reasonable steps to ensure your personal information is secure. This includes:

• Encryption of sensitive data.
• Secure data storage practices.
• Restricted access to personal information.

Despite these precautions, no system can be completely secure. We cannot guarantee the absolute security of your information, but we strive to maintain the highest level of protection.

4. Sharing Your Information

We may share your information with:

• Third-Party Service Providers: Such as IT and web hosting providers to support our website and services.
• Government and Regulatory Bodies: Such as NDIS and TAC, in compliance with legal obligations.
• With Your Consent: In situations where we have obtained your permission to share information for additional services.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies

Our website uses cookies to enhance user experience and provide website functionality. Cookies are small files stored on your device to remember your preferences and activity. You can choose to disable cookies via your browser settings, but this may limit certain features on our site.

6. Your Rights

Under the Australian Privacy Act and GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct or update any inaccurate information.
• Request deletion of your personal information (where legally applicable).
• Object to the processing of your information.

To exercise these rights, please contact us at maggie@australiancareagency.com.au.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at:

Australian Care Agency
Phone: 0411 426 496
Email: maggie@australiancareagency.com.au